Terms & Conditions

Welcome to Andrology & Hormone Medical Pty Ltd. By accessing our website, booking a consultation, or utilizing our telehealth and pathology services, you agree to be bound by the following Terms and Conditions.

1. Medical Disclaimer

The content provided on this website and patient portal is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. In a medical emergency, please call 000 or attend your nearest hospital emergency department immediately.

2. Telehealth Services & Prescribing

Our telehealth consultations are subject to clinical appropriateness. Our AHPRA-registered medical practitioners reserve the right to refuse prescribing medication or ordering tests if they determine it is not clinically indicated or safe for your specific health circumstances.

A prescription is never guaranteed. Treatment decisions are made strictly on an individual, clinical basis.

3. Subscriptions & Fees

Our ongoing care memberships (subscriptions) cover the cost of nursing support, administrative services, and portal access. Medical consultations (GP and Nurse Practitioner) are charged separately per the transparent fee schedule published on our website.

Subscriptions are billed monthly and can be cancelled at any time without penalty by contacting our support team.

4. Pathology & Pharmacy

Pathology tests are ordered via third-party providers (e.g., iMedical) and are charged separately by those providers. Medication costs are not included in our fees; patients pay the dispensing pharmacy directly.

5. Refund Policy

Consultation fees are generally non-refundable once the consultation has taken place, regardless of the clinical outcome (e.g., if a prescription is not issued). If you cancel an appointment with at least 24 hours' notice, a full refund will be provided. Subscription fees are non-refundable for the current billing cycle once processed.

6. Complaints & Feedback

We are committed to providing high-quality care. If you have a complaint or concern about the service provided, please contact us in writing at hello@andrologyhormone.com.au. We will review your complaint and respond within 30 days. If you are not satisfied with our resolution, you may escalate your concerns to the Health Care Complaints Commission (HCCC) in NSW or the relevant health ombudsman in your state.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. Ensure that the medical history and intake forms you provide are accurate and truthful, as our practitioners rely on this information to make safe clinical decisions.

Last updated: September 2026